Tickets Terms & Conditions

PLEASE NOTE THAT YOUR PURCHASE OF TICKETS FOR KNOCKENGORROCH 2020 SIGNIFIES YOUR ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM BEFORE BOOKING YOUR TICKETS.

ALL TICKETS AND WRISTBANDS ARE NON RETURNABLE AND NON REFUNDABLE UNDER ANY CIRCUMSTANCES.

WE CANNOT RE-ISSUE LOST TICKETS.

For any ticket queries (eg not receiving your e-ticket after paying) please telephone Skiddle customer services on 0333 301 01 01 or email support@skiddle.com.

Ticket Types

A 4 day ticket is valid for entry any day from Thursday 21 May until Sunday 24 May regardless of when you intend to leave. A 3 day ticket is valid for entry any day from Friday 22 May until Sunday 24 May regardless of when you intend to leave.

Concessions Price Eligibility

Adult 16+

You are eligible for a 16+ reduced concession price if you are one of the following:

  1. Fulltime student
  2. over 60 years of age
  3. in receipt of JSA/unemployment benefit, Income Support, DLA/ESA, Incapacity/PIP

No other benefits apply. You will be required to show this proof when gaining entry/collecting your tickets or be asked to pay the difference.

Deaf and disabled guests

Full time carers and support workers accompanying disabled ticket buyers will be admitted free of charge. Accessible camping, parking and toilets are also available on request if booked in advance.

Please email Liz at info@Knockengorroch.org.uk if this applies to you. You will be required to provide evidence.

11 – 15 Years

All under 16 year olds must be accompanied by an adult when gaining admission to the festival. We do not admit unaccompanied minors. Please bring proof of age as you may be asked to provide evidence.

Deposit Scheme

  • The Deposit Payment is 50% of the total cost of your ticket(s) plus the total booking fees (our system calculates this for you).
  • The final 50% balance payment is due by the deadline date specified on your type of ticket (earlybird, advance or super advance), either online via skiddle.com/orders or by calling 0333 301 01 01. This balance payment is subject to no extra booking fees.
  • If the total balance is not received by Skiddle by the deadline, you forfeit all the payments you have made and the tickets will be voided. Under no circumstances will the festival accept balance payments after the deadline – it is your responsibility to ensure you have made payment before this date.
  • You cannot pay the balance at the gate – if you arrive at the gate with only a receipt for a part paid ticket, you will not be allowed entry.
  • We will email you a week before the deadline if you have a balance outstanding.
  • You will receive an email receipt for your deposit payment and one for the balance payment but you will only receive the full barcoded ticket(s) once the whole value of the ticket(s) has been paid.
  • The deposit and balance owed can only be paid by credit/debit card; you do not have to use the same credit/debit card for both transactions.
  • The deposit and associated fees are non-refundable and no claim can be made to recover this money whatsoever.
  • These terms and conditions for the deposit scheme are in addition to the Knockengorroch and Skiddle.com terms and conditions which you agree to at the time of purchase.
  • Any enquiries regarding the deposit scheme please email support@skiddle.com

Vehicles

If you are bringing a vehicle on to the site you must purchase a vehicle pass at the appropriate rate.

Vehicle passes for over 3 tonnes will only be available to purchase in advance. YOU WILL NOT GAIN ENTRY TO THE FESTIVAL SITE IF YOU HAVE NOT NOTIFIED US IN ADVANCE THAT YOUR VEHICLE IS OVER 3 TONNES. If in doubt email info@knockengorroch.org.uk

Please note there is no access for vehicles over 7 ½ tonnes or vehicles or caravans wider than 7 feet.

Dogs

Dog owners agree to keep their dogs on a lead at all times, to clear up any dog mess immediately and dispose of it properly. Dog mess bags are available from the office, but we expect dog owners to bring their own bags. There is adjacent to the festival site a non festival forestry area where dogs can be let off the leash, up beyond the bank opposite the Shieling tent entrance. Uncooperative dog owners may be asked to leave the site or take their dog off site. We believe we may be the only Scottish music festival allowing dogs. With our dog owners cooperation, we can keep it this way!

Drugs and Alcohol

In accordance with Police Scotland’s zero tolerance drugs policy, all illegal drugs and ‘legal highs’ are prohibited on the festival site.

The World Ceilidh is a family friendly event and operates a zero tolerance approach to drugs. Possession of controlled drugs is just as illegal on the festival site as it is off it.

All persons attending the event may be subject to a drugs and security search either at the point of entry, on the campsites, in the car parks, or elsewhere on the site. There will be police and drugs dogs on duty at the festival’s entrance.

Amnesty bins will be provided on site, but patrons are reminded that any individual found in possession of drugs may face prosecution. Any person found in possession of substances suspected to controlled drugs or legal highs may be refused entry or evicted from site.

Other Psychoactive Substances

Just because a drug is allegedly legal to possess it does not mean it is safe.

The Police are making increased efforts to reduce the consumption of all psychoactive substances at this years’ event including the deployment of a trained detection dog.

All psychoactive substances and “legal highs” are banned from the festival site, including nitrous oxide and poppers.

Alcohol

The festival operates a “Challenge 25” policy for the purchase of alcohol. If you are lucky enough to appear under 25 you advised to bring verification of your age with you.

The festival site is designated a public place. If you are under 18 and found in possession of alcohol it will be confiscated.

Never leave drinks unattended. Any drink, alcoholic or otherwise, can be spiked.

The organisers reserve the right to refuse service at the bar to anyone appearing dangerously intoxicated.

Do NOT try and bring alcohol that you have brought with you into either the festival entertainment areas or into our two bars.

Do not bring glass on to the festival site – if broken, serious injury can result.

Crisis Intervention

If you require any support or advice regarding substance use or feel unwell due to the consumption of drugs or alcohol contact CREW 2000 in the chill out welfare tent next to the first aid post without delay. Any Police Officer, Security Guard or member of the festival crew will be able to direct you to them. The welfare tent is clearly marked on the map on the back page of our printed programme.

Loss or Injury

The festival organisers (Knockengorroch Community Interest Company) will not be held liable for any loss, injury or damage to persons or property sustained whilst attending the World Ceilidh, including accessing and exiting the site between the A713 and the festival site except in respect of death, injury and damage to property resulting from the promoter’s negligence. In the case of damage to the ticket holder’s property caused by the organiser’s negligence, the organiser’s liability shall be limited to the reasonable cost or either repairing or replacing such property subject to fair wear and tear.

Antisocial, Aggressive, Unsafe or Illegal Behaviour

In the event of antisocial, aggressive, unsafe or illegal behaviour, or in the event of non-cooperation with event staff, you may be required to leave the festival site. In this case, re-admission will not be permitted.

Official Filming and Sound Recording

All ticket holders consent to any official filming and sound recording as members of the audience and to the use, reproduction, storage and broadcasting of such films and recordings by the organiser, including any copies made.