Privacy Policy

Knockengorroch CIC is committed to safeguarding your privacy. Contact us at info@knockengorroch.org.uk if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Knockengorroch CIC

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for us to contact you or for you to perform other activities on the website. This information includes, for example, your name and e-mail address. We also store and process crew volunteer applications submitted through this website up until 3 months after each year’s event.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• Administer our crew volunteers applications;
• enhance your customer experience;
• fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

• to send you newsletters and campaign offers (from us);
• for other purposes we have asked your consent for;
• to administer and organise our crew volunteers;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes (7 years in the UK) or other obligations deriving from law, but for general enquiries not longer than 2 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

• Kualo: this website is hosted with Kualo at their Data Centre in London. Read their privacy policy here.

Our business partners:

• Jaijiel Creative: Our website was created and is maintained by Jaijiel Creative in Edinburgh. They have access to the site admin in order to keep the site software updated and attend to any technical issues which may occur, they will not access user or customer data unless required for the technical upkeep of the site. Read their privacy policy here.
• Skiddle: we use Skiddle to handle ticket sales and process ticket payments. We do not store credit/debit card details on this website.
  Skiddle Privacy Policy
• Paypal: we use Paypal to collect and process payments from our online shop. We do not store credit/debit card details on this website.
  Paypal Privacy Policy
• YMLP (YourMailingListProvider): we use YMLP to facilitate our newsletter subscriptions and mailouts.
  YMLP Privacy Policy

Connected third parties:

• Cloudflare: CloudFlare is a traffic optimisation and distribution service provided by CloudFlare Inc. The way CloudFlare is integrated means that it filters all the traffic through this Application, i.e. communication between this Application and the User’s browser, while also allowing analytical data from this Application to be collected.Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service.
  Place of processing: US
  Cloudflare Privacy Policy
• Google Analytics: Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. IP addresses are set to be anonymised. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage data.
  Place of processing: US
  Google Analytics Privacy Policy
  Google Privacy Policy
  Opt out
• Google Maps widget (Google Inc.): Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
  Personal Data collected: Cookies and Usage data.
  Place of processing: US
  Privacy Policy
• Facebook Ads conversion tracking (Facebook, Inc.): Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.
  Personal Data collected: Cookies and Usage Data.
  Place of processing: United States
  Privacy Shield participant.
  Your consent is required (via the Cookie Consent banner which is in the footer of this website on your first visit). If desired, consent can be revoked by clicking the Privacy & Cookies link at the bottom of each page, which brings up the Cookie Consent banner again.
  You may control your Facebook privacy settings here.
  Facebook Privacy Policy
• Facebook: Like button and social widgets (Facebook, Inc.): The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
  Personal Data collected: Cookies and Usage Data.
  Place of processing: United States
  Privacy Policy
• Instagram widget (Instagram, Inc.): Instagram is an image visualization service provided by Instagram, Inc. that allows this website to incorporate content of this kind on its pages.
  Personal Data collected: Cookies and Usage Data.
  Place of processing: United States
  Privacy Policy
• YouTube video widget (Google Inc.): YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
  Personal Data collected: Cookies and Usage data. (Note – we use a plugin which prevents Youtube tracking anything until the video pay button is clicked.)
  Place of processing: US
  Privacy Policy
• Vimeo video (Vimeo, LLC): Vimeo is a video content visualisation service provided by Vimeo, LLC that allows this Application to incorporate content of this kind on its pages.
  Personal Data collected: Cookies and Usage Data.
  Place of processing: United States
  Privacy Policy
• Social Media Plugin “Shariff Wrapper”: On our website we offer you the possibility to use so called “Social Media Buttons”. To protect your data, we use a solution called “Shariff”. Hereby the share buttons are implemented as static images, which contain a link to the corresponding social network site. If you click on such a button, you will be redirected to the respective social network site in the same way, as normal links would do as well. Only in that moment of time the provider of the social network site will get information about you, for example your IP address. If you do not click on such a share button, no data will be transmitted. Information about the collection and usage of your date on the social network sites can be found in the corresponding terms of use of the respective provider. More information about the plugin and the Shariff solution.
  On our website we offer share buttons for the following services / companies: Facebook, Twitter, LinkedIn.
• SoundCloud widget (SoundCloud Limited): Soundcloud is an audio content delivery service provided by SoundCloud Limited that allows this website to incorporate content of this kind on its pages.
  Personal Data collected: Usage Data.
  Place of processing: Germany
  Privacy Policy
• CleanTalk: We use CleanTalk for anti-spam services.
  CleanTalk Privacy Policy

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Contact Information

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made November 16, 2023.